FIELD SERVICE SOFTWARE SOLUTION FOR YOUR INSTALLATIONS
eService is the field service ERP software that helps increasing your company performance and to cut costs. This solution provides a total machine and warehouse management according to your needs. With eService your work will be efficient and professional!
managing your company
Your sales men/representatives are the first and most important link in the administrative flow. Usually a lot of technical aspects and measurements are included in the quotation. eService offers the tools to configure machines/installations and to keep all technical details up to date including them in the quotation. Set your prices and rates depending on the customer or customer group. The software makes quotation and sales contracts in the same style and same clear layout.
AN EFFICIENT warehouse MANAGEMENT
Manage the stock in the warehouse and on the veichles used by your technicians. Thanks to the barcode scanning, you can easily register all stock modification. With the automatic order proposal you avoid stock breaches of the most common parts and you guarantee a fast service. Improve the throughput time of your warehouse, limit the overhead costs and create a clear overview.
"Thanks to Soft Naert we can choose the best supplier for a specific item case by case depending on our needs. A great added value for our business! "
- Maarten Deceuninck, Deceuninck heftrucks -
manage your works from a digital planboard
At a glance you have an overview of all the assignments and available technicians. The planner maps the route and follows the technicians in real-time. Everything works with a simple drag & drop principle. Both your employees and your customers will benefit from a good and clear planning . Once the planning will be completed it'll be send to the mobile application for the technicians.
MOBIle application and DIGITAL work order
With the mobile application your field service technicians has a very powerful tool. Technicians have a clear view of their agenda. They have the possibility to rethrive photos, the history of the previous works and technical drawings. Your technicians register all consumables, activities, comments, checklists and customer's signature. Everything digital. The customer receives an e-mail from the visit report when the technician leaves.
More information about the digital work order app
CORRECT INVOICing in no time
All preparatory work for invoicing is done automatically by your technicians while still at the customer. The only thing that has t o be done at the office is the control. Work or parts in warranty, do not charge. Maybe you have one total price for a complete project. Then you charge that price, but you still have a clear view of the costs of that project.
an accurate price calcualtion
All transport, works completed, consumables, are accurately managed in the system thanks to the digital app for technicians. You will have a clear overview of the costs/revenues per item and per machine. You can also have the overview by customer, installation/machine and rental contract.
The thorough post-calculation is one of the assets of eService. The software gives you a clear insight from different angles and helps you with decisions to reduce costs and increase your profit margin.
"I used to be busy with invoicing for two - three days a week. Now everything's done in half a day, and the number of invoices has increased considerably."
- Tom Lefevre, CDS automaten
Link with CRM
With the CRM module you can map out the potential of each customers/prospect and follow up on each contact. This helps you focusing on the most valuable customers/prospects. Thanks to the sharing of information, the internal and external service are perfectly coordinated and harmonized. Your team works professionally and transparently. A connection with the Outlook calendar is also possible.
Link to an accountacy software
Thanks to the link with financial management, our customers avoid lots of manual transactions. The accounting results will be much easier, leading to a faster monthly closure. An enormous amount of time is saved and the administrative error is reduced to a minimum.